Frequently asked questions

Check-in times vary by stay (usually 4:00 PM or 5:00 PM) and are shown on each listing page, in the "Practical information" section.

Each stay has its own cancellation policy, shown on its listing page. Cancellation is generally free up to 5 to 7 days before arrival. See our detailed cancellation policy.

In this demo V1, payment is entirely simulated: no real bank details are collected and no amount is ever charged.

It depends on the stay: each listing page states whether pets are allowed, not allowed, or allowed on request to the host.

Each stay is selected according to environmental integration criteria. See our "Our commitments" page for the details of our CSR approach.

Yes, gift cards with a free or preset amount are available on the "Gift cards" page (feature planned for a later stage of the project).

Yes, head to the "Become a partner" page to submit your application as a host or partner.

Every submitted stay is reviewed by our team: quality of the description and photos, accuracy of the listed amenities, and a minimum environmental commitment.

An account deletion request can be made from your personal account area (feature planned for a later stage), or by email to contact@atypikhouse.fr.